Returns & Exchanges
Exchanges
We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased if the following conditions are met:
- Your name and order number must be presented within 7 days from receipt of delivery/collection, and
- Products that are defective upon receiving (due to manufacturing and/or shipping process)
- Products that are wrongly sent (completely different from what you have ordered),
Do note that we do not allow “change of mind” returns
To exchange an item, please bring/send it back to our office at 48 Mactaggart Road, #09-02 MAE Industrial Building Singapore 368088
Terms & Conditions
- Valid for one-time exchange only.
- Customers have to bear the cost of shipping products back to our headquarters
Non-exchangeable items include:
- Food
- Plants (including terrariums)
- Earrings
- Beauty & Grooming products
- Sale items
- Intimate Items (Shoes, Socks, Underwear, Etc)
Returns
We are happy to offer returns within 7 days for any defective items that you have purchased, if the following conditions are met:
Do send us the following to admin@paper-clip.com.sg in order for us to facilitate your return request as our team must first receive and access this:
- Photo of the defect(s) within 24 hours from receipt of delivery/collection, and
- Item purchased has a manufacturing defect or damage caused by delivery.
Terms & Conditions
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- The refund will be credited to you via the same payment mode which you made payment.