Returns & Exchanges

Exchanges
We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased if the following conditions are met:

  1. Your name and order number/receipt must be presented within 7 days from receipt of delivery/collection, and
  2. Products that are defective upon receiving (due to manufacturing and/or shipping process)
  3. Products that are wrongly sent (completely different from what you have ordered),
  4. Item is in the original packaging/unopened

Do note that we do not allow “change of mind” returns

Exchange Procedure:
Please contact us via Whatsapp at 8893 5753 or email us at admin@paper-clip.com.sg and we will arrange for the item(s) to be exchanged at our Suntec store as soon as possible.

We will keep you closely updated via WhatsApp/email once the exchange is ready.

 

Terms & Conditions

  • Valid for one-time exchange only.

 

Returns
We are happy to offer returns within 7 days for any defective items that you have purchased, if the following conditions are met:

Do send us the following to admin@paper-clip.com.sg in order for us to facilitate your return request as our team must first receive and access this:

  1. Photo of the defect(s) within 24 hours from receipt of delivery/collection, and
  2. Item purchased has a manufacturing defect or damage caused by delivery.
  3. A receipt or order confirmation of your purchase

Terms & Conditions

If you receive a refund, the cost of return shipping will be deducted from your refund.
The refund will be credited to you via Paynow.

 

Order Cancellation

To request an order cancellation, please contact us via WhatsApp at 8893 5753.
Kindly note that cancellations are not allowed once your order has been processed.

 

For further clarification, please drop us an email at admin@paper-clip.com.sg and our team member will respond in the next 1-2 working days

 

Non-exchangeable items include:

  • Food
  • Plants (including terrariums)
  • Jewellery (Earrings, Necklace, Etc)
  • Beauty & Grooming products
  • Sale items
  • Intimate Items (Shoes, Socks, Underwear, Etc)